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It’s Customer Service Week!
Almost every company is in the customer care business, whether you are a B2B or B2C company; you, your employees and your colleagues are all delivering some sort of customer service day in and day...
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Understanding the Affluent Market
Understanding the affluent market is a challenge, especially today, with so many uncertainties in the economy. It is critical, however to gain an understanding of this market and to determine how to...
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Best of 2011: Concierge, Customer Service and Loyalty
As 2011 comes to a close, and I look back at some of our most popular content – it is refreshing to see that the focus this year seemed to be on customer service and customer loyalty. For over a...
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Concierge Service: A Short History
Even though I studied French in high school, college and even took a few private lessons, it was clear early on that I would probably never reach my childhood dream of becoming a French-speaking...
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No Time to Plan Your Summer Vacation? Call Your Concierge
The summer travel season kicked off on Memorial Day weekend, marking the start of summer vacation season for many Americans. Although tight budgets and packed schedules can make planning a summer...
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Top Travel Trends for 2012
Trying to keep up with changes in the travel market is a daunting task. Technology has completely transformed the travel industry and both consumers and businesses have had to adjust to this...
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Increasing Loyalty to Your Customer Loyalty Program via Concierge Service
Did you know that your credit card, or the company you work for, may be able to help you be more productive? It’s true…many companies and financial service institutions offer virtual concierge...
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6 Reasons why Travelers and Travel Agents like Travel Insurance with...
I like travelling. Actually, I love to travel very much. And every trip I take, whether for one day or couple of weeks, is an incredible adventure. I also like to make the most of my trips, so I...
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Are there demographics of a “typical” Concierge user?
Is there a “typical” Concierge user? VIPdesk’s Mark Robeson was asked this question last week during a webinar he presented on the benefits of Concierge service as a component of an overall customer...
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Your Concierge: Top 7 tips on traveling with pets
When traveling for any reason: a business trip, vacation, holiday or to see family, those who have pets must carefully (and often creatively) plan their trip. Luckily there are resources that pet...
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